How To Calm The Mood Of "Annoying Customers"

< p > strong > 1. < a href= "//www.sjfzxm.com/news/index_c.asp" > cooperation < /a > < /strong > /p >

< p > first, you need to find a mutually agreed view, for example, "I have a suggestion, would you like to listen to it?" this is to make him agree with your proposal, and this proposal is neutral.

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< p style= "text-align: center" > img align= "center" border= "0" alt= "src=" /uploadimages/201403/30/20140330043734_sj.JPG "/" < < >.

< p > strong > 2.. What do you want me to do? < /strong > /p >

< p > usually we think we know what others think.

We think we have the ability to explore the depths of others' brains.

Why not ask the other person's thoughts? Only when the other person describes his thoughts can we really decide if we can reach a solution acceptable to both sides.

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< p > < strong > 3. paper clip strategy < /strong > < /p >

< p > this is a small skill to acquire identity, which is told by an experienced first-line service provider.

When receiving emotional customers, he will ask customers to hand him something like paper clips, pens and paper. When the customer gives him, he will immediately thank each other and create an atmosphere of mutual cooperation between the two people.

He used this method several times, each time to effectively guide customers into a state of mutual cooperation and agreement.

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< p > < strong > 4. judo operation < /strong > < /p >

< p > now that you understand his situation, you can seize the opportunity to turn around and take advantage of the pressure he exerts on you.

You can say, "I'm glad you told me these questions. I believe other people will be in the same situation as you."

Now let me ask you a question. Do you think this is a good idea? "

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< p > < strong > 5. inquires "need" < /strong > < /p >.

< p > usually when you ask each other questions, the other person will always have an answer.

If you ask them why, they will tell you the prepared answer.

However, only if you follow the answer again and again, will they tell you the real reason, then you will have a plan to meet the requirement of < a href= "//www.sjfzxm.com" > Customer < /a > "need".

The best question to ask is to ask a few more questions.

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< p > < strong > 6.. The expectation of managing the other party is < /strong > /p >

When p tells you what you can do and what you can't do, you should start managing your expectations.

Don't just tell him what you can't do, for example, "I can't do this. I can only do that."

The mistake most people make is to tell the other person what we can not do.

This mistake seems to be your time to ask, and he answered, "it's not 11, it's not at noon."

Please tell the client directly what can he expect you to do? < /p >

< p > < strong > 7., thanks to < /strong > < /p >.

< p > thanks is more important than apologizing. Thank him for telling you his questions so that you can better serve his < a href= "//www.sjfzxm.com/news/index_c.asp" > /a > thank him for pointing out your problems and helping you improve your work. Thank you for calling him. You feel very happy to communicate with him.

Customer complaints often originate from our mistakes. The anger of customers often stems from our apathy and evasive.

So he would expect this to be a tough match before calling, and your sincere thanks are greatly beyond his expectations, and his emotions will soon be restored.

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